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FAQs

What is a postpartum pantry kit?
Hey Ingrid has re-conceptualised the Eastern tradition of confinement, and the foods that go along with it, so that modern women can the TLC they so need following childbirth. Hey Ingrid's postpartum pantry kits contain herbal soups, stews teas, spices all in one box, so that a new mum can enjoy healthy postpartum meals that help nourish and replenish. We made Hey Ingrid for new mums and their families. We made sure to add a bit extra so that the soups, stews and teas serve around 2-4, so that families can have a full meal together. 

Do you ship overseas?
Currently we ship Australia wide, New Zealand and Singapore. We are planning on shipping to more countries soon. Don’t forget to sign up to find out when we will be shipping to your country!

Are the herbs safe for me?
We designed our herbal products in consultation with a Traditional Chinese Medicine practitioner. Following traditional eastern confinement practices, the herbal soups are packaged with the right ingredients to nourish restore and replenish your body. 

Our information is not intended to be a substitute for professional medical advice or treatment in any manner. Always seek the advice of your physician or other qualified health provider with any questions you may have.

What’s your return policy like?
Check out www.heyingrid.com/returnpolicy for more details

Where is your products made or from?
We source our products from reliable herbs and spice suppliers in Australia, and are packaged in Brunswick, VIC, Australia.

How long would you keep these herbs for?
For optimum nutrition and taste, we recommend storing Hey Ingrid products up to one year.

Do I need special tools to cook with the postpartum pantry foods?
Absolutely not! The best thing about our pantry kit is that its all about using what you would have in your kitchen and what you would buy at the shops! We are however making this a one stop shop for your postpartum pantry needs.

Do I have to cook with the Hey Ingrid recipes?
Definitely not, in fact we love for you to get creative with our spice blends and raw ingredients! Don’t forget to share your creations with us @heyingrid_ or hello@heyingrid.com.

Does Hey Ingrid products contain nuts?
Our products do not include nuts but may contain traces of nuts during the packaging process.

How do I use Hey Ingrid Products?
Our products are super easy to use and mostly designed for you to cook with in a slow cooker, while you go about your other daily activities. Also check out our recommended recipes at www.heyingrid.com/recipes or get your creative juices going and come up with awesome ways to use our products!

Do I need to freeze opened Hey Ingrid products?
It is not necessary to freeze our products but we recommend refrigerating the herbs if you’ve only partially used it.